Order Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
Your shipping cost will vary depending on what you purchase and where it needs to be delivered.
Shipping costs are automatically calculated during checkout and are based on the Shipping Address details provided. We price the delivery based on the size and weight of the order. Typically, larger item(s) will increase the delivery fee.
Split Deliveries & Multiple Consignments.
If you have ordered multiple items, it may be necessary to source and supply the items from various locations. If this is the case, your order may arrive in multiple parcels at different times by more than one courier company.
The majority of our deliveries are made by Australia Post with an estimated delivery time of between 2 to 7 business days after order processing. Standard delivery times are based on the delivery location, with deliveries occurring during business days/hours.
From time to time we may use an alternate courier company based on the location and or the size of the order. Our couriers deliver weekdays only.
If you need your order quicker, you can always select our in-salon pickup option which is a free service. Our in-salon pickup option is available during our salon business hours, and you will be notified when your item is ready for collection. Please have your order confirmation with you when you pick up your item and follow any in-salon requirements as posted.
Express Shipping is subject to the following terms and conditions.
At checkout, you will be notified of shipping costs. These are calculated in accordance with our courier freight charges. Bulky items are those with either a high weight or a large cubic volume footprint.
Some islands of Australia and remote areas may be exempt from bulky item deliveries. We will notify you if we are unable to deliver such items due to delivery restrictions.
Reasons for Order Delays
Once you have your courier consignment number or tracking code, you can track your parcel using the instructions provided. Please allow a minimum of 24 hours after receipt of your order tracking email or SMS before attempting to track your order using the courier or AusPost consignment number. Not all orders receive a tracking code or number.
Once your order is dispatched you'll receive an email or SMS from us containing your tracking information. If you do not receive this email or SMS and would like to obtain your tracking information please call us or email the team at: email@example.com referencing your order confirmation number.
Bixie Colour is currently unable to ship internationally at this time. Deliveries are limited to domestic Australia only.
Refunds, Returns, and Exchanges
Please reference our refund policy and terms & conditions. Please note that any approved refund will be for the full order amount minus the shipping costs applied. Please consult our refund policy for the correct refund and return process.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
All time frames provided within this policy are best-effort estimates only. Bixie Colour is not responsible or liable for any delays or actions taken by any third party outside of our control.