Order Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Shipping Costs

Your shipping cost will vary depending on what you purchase and where it needs to be delivered.

Shipping costs are automatically calculated during checkout and are based on the Shipping Address details provided. We price the delivery based on the size and weight of the order. Typically, larger item(s) will increase the delivery fee.

Split Deliveries & Multiple Consignments.

If you have ordered multiple items, it may be necessary to source and supply the items from various locations. If this is the case, your order may arrive in multiple parcels at different times by more than one courier company.

Delivery Times

The majority of our deliveries are made by Australia Post with an estimated delivery time of between 2 to 7 business days after order processing. Standard delivery times are based on the delivery location, with deliveries occurring during business days/hours.

From time to time we may use an alternate courier company based on the location and or the size of the order. Our couriers deliver weekdays only.

If you need your order quicker, you can always select our in-salon pickup option which is a free service. Our in-salon pickup option is available during our salon business hours, and you will be notified when your item is ready for collection. Please have your order confirmation with you when you pick up your item and follow any in-salon requirements as posted.

Express Shipping 

Express Shipping is subject to the following terms and conditions.

• Express shipping is available only in certain areas and for certain orders, your order eligibility will be confirmed at checkout.
• We will endeavour to meet stated timeframes for delivery, however, during busy periods, our shipping service providers may suffer delays beyond our control.
• Timeframes only apply to business days.
• Express shipping excludes bulky and dangerous goods.
• Express shipping is for online orders only and may be withdrawn or altered at any time.

Bulky Items

At checkout, you will be notified of shipping costs. These are calculated in accordance with our courier freight charges. Bulky items are those with either a high weight or a large cubic volume footprint.

Some islands of Australia and remote areas may be exempt from bulky item deliveries. We will notify you if we are unable to deliver such items due to delivery restrictions.

Reasons for Order Delays

• An incorrect address has been entered against the order.
• Public Holidays
• Extreme Weather Events
• Incorrect Credit Card information was entered against the order. Please double-check all details when you place your order. You will only be charged once your details have been validated by our payment gateway.
• Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the cardholder, and this may delay shipping.
• Unforeseen events or backlogs in our courier’s delivery networks.
• Delivery restrictions and public health requirements due to COVID-19 policies.
• You selected an item that was out of stock or had become out of stock whilst completing/placing your order.
• Your order specifically required you/a representative to be in attendance at the shipping location to physically accept the delivery.
• Some couriers do not deliver to P.O. Boxes if a signature is required. Please provide a delivery address that is not a P.O. Box.

Order Tracking

Once you have your courier consignment number or tracking code, you can track your parcel using the instructions provided. Please allow a minimum of 24 hours after receipt of your order tracking email or SMS before attempting to track your order using the courier or AusPost consignment number. Not all orders receive a tracking code or number.

Once your order is dispatched you'll receive an email or SMS from us containing your tracking information. If you do not receive this email or SMS and would like to obtain your tracking information please call us or email the team at: hello@bixie.com.au referencing your order confirmation number.

International Delivery

Bixie Colour is currently unable to ship internationally at this time. Deliveries are limited to domestic Australia only.

Refunds, Returns, and Exchanges

Please reference our refund policy and terms & conditions. Please note that any approved refund will be for the full order amount minus the shipping costs applied. Please consult our refund policy for the correct refund and return process.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@bixie.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Timeframes

All time frames provided within this policy are best-effort estimates only. Bixie Colour is not responsible or liable for any delays or actions taken by any third party outside of our control.