Shop 3, 296 Kingsway. Carringbah

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Bixie Blondes

Brondes and Balayage

Rich Brunette Blondes

Cow Girl Copper

Refund Policy

We have a 14-day return policy on products, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



To start a return, you can contact us by calling our listed telephone number. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello[@]bixie.com.au.

You are responsible for all costs in returning a product to us.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.



Unfortunately, we cannot accept returns or exchanges on sale items or gift cards. Gift Cards are valid for 3 years from the date of purchase and are not transferable or redeemable for cash, credit or in salon purchases or services.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.